Our secure payment offer
Paying on a small artisanal site should not require an act of faith. Here is exactly what happens when you pay for an order with us, and what we see — which is very little.
Accepted payment methods
Card
Visa and Mastercard, processed by PayPlug or Stripe depending on the shop’s configuration. Depending on your device and your bank, Apple Pay and Google Pay may also be offered.
PayPal
You are redirected to your PayPal account, you confirm, you come back to the shop. No bank details are communicated to us.
Payment in instalments
Payment in instalments may be offered under the conditions displayed before confirmation.
[[TO COMPLETE: minimum and maximum amounts for instalment payment, any fees, and the financing partner.]]
Other methods
Payment by cheque made payable to Spirumanne SARL and by bank transfer remains possible (to reconfirm); write to us for the bank details.
For large orders, we may exceptionally ask for a banker’s draft together with proof of identity or address.
How your data is protected
- Encrypted connection. The whole site is served over HTTPS/TLS. The padlock shown by your browser means that the information exchanged is encrypted between your device and the server.
- Strong authentication. Card payments are authenticated with 3-D Secure — a code received by SMS, validation in your bank’s app or biometrics — in accordance with the European Payment Services Directive (PSD2).
- No card data held by us. Your card number is entered in the payment provider’s secure environment. It does not pass through our servers and we do not keep it. We receive only the result of the transaction, an identifier, the amount and possibly the last four digits of the card.
- Payment service providers. PayPlug, Stripe and PayPal are payment service providers; card data is processed by them and never stored on our site.
- Fraud prevention. The providers analyse transactions to detect fraudulent payments. In rare cases this may lead to a legitimate order being refused: contact us, and we will find a solution.
The prices, clearly
- All prices are shown in euros, including all taxes (TTC), excluding postage.
- Delivery costs are calculated and displayed in the summary, before the order is confirmed.
- The button that triggers payment carries the words “Confirm my order — payment”: nothing is taken before you have activated it, knowing the total amount.
- Payment is taken at the time of the order; the order is prepared after the payment has actually been received.
If something goes wrong
The payment failed. No amount is charged and the order is not recorded. You can try again or change payment method. If a pending amount appears on your statement, it clears by itself within a few working days; write to us if it does not.
You have been charged twice. This happens when a payment is retried after an interruption. Send us your order number at info@spirumanne.com: we check with the provider and refund the duplicate transaction.
You do not recognise a payment. The wording that appears on your bank statement is [[TO COMPLETE: exact wording of the payment on bank statements]]. If in doubt, contact us before your bank: we check the transaction with the provider as soon as possible.
Refunds. Any refund is made by the same payment method used for the order, within the periods provided for by our terms of sale.
A question before paying?
Call us on +33 (0)6 13 12 29 18 or write to info@spirumanne.com. It is entirely possible to order by telephone, particularly for large volumes or a trade enquiry.
The full conditions are set out in our terms of sale; the processing of your data is described in our privacy policy.