Getting your parcel to you
Parcels are generally dispatched between 48 hours and 7 days after receipt of your payment, from Belcaire, in the Aude. We are a workshop: some lines are prepared to order, which explains this indicative range rather than a single lead time. The maximum delivery time is thirty (30) days from the order, in accordance with Article L.216-1 of the Code de la consommation (to validate); it is shown before you confirm your order.
Whichever shipping method you choose, we send you a tracking link as soon as possible so you can follow the parcel online.
Shipping costs cover packaging, handling and postage. They may include a fixed part and a variable part, calculated according to the price or weight of your order. The exact amount is displayed before you confirm your order, in the basket summary.
We advise you to group your purchases into a single order: we cannot merge two separate orders, and postage is then due for each of them.
Delivery methods
Colissimo tracked
This is our standard shipping method, within mainland France. The parcel is delivered without a signature and tracked from end to end. If you would like delivery against signature, an additional cost applies: contact us before ordering.
- Dispatch time — generally 48 hours to 7 days after receipt of payment.
- Transit time — around 72 hours for mainland France (to reconfirm).
- Postage — [[TO COMPLETE: Colissimo postage table by weight or value band]]
Mondial Relay pick-up point
You choose a pick-up point near you when you order, and collect your parcel during the shop’s opening hours, with a collection code.
- Dispatch time — the same: generally 48 hours to 7 days.
- Transit time — [[TO COMPLETE: Mondial Relay lead time]]
- Postage — [[TO COMPLETE: Mondial Relay postage table]]
- Holding period at the pick-up point — [[TO COMPLETE: number of days held before return to sender]]
Collection in Belcaire
You can collect your order on site, with no postage:
Spirumanne SARL — 57 avenue d’Ax-les-Thermes, 11340 Belcaire
Collection is by appointment. We let you know by email or telephone as soon as your order is ready, and we agree a time together.
- Collection hours — [[TO COMPLETE: opening hours / collection slots]]
- Contact — +33 (0)6 13 12 29 18 · info@spirumanne.com
Free delivery
Delivery is free from €120.00 of purchases in mainland France, for the methods shown in the summary, subject to confirmation.
Rates to Corsica, the overseas territories, the European Union and outside the EU are shown before the order is confirmed.
Packaging and fragile products
Our parcels are oversized and protected. This is not a nicety: several of our products come in glass jars or pots, and particular care is taken with parcels containing fragile products.
Spiru-Yang tartares are raw preparations in a jar, to be kept cool. We take the season into account when packing and, in very hot weather, we may postpone a dispatch by a few days rather than send a parcel that would travel badly. In that case, we let you know.
Your parcel is shipped at your own risk: the goods travel at the recipient’s risk.
On receipt
Check the condition of the parcel in front of the delivery driver or at the pick-up point, before signing anything.
In the event of damage or a missing product:
- Write your precise reservations on the delivery note — “parcel opened”, “broken jar”, “product missing” — and not a general note such as “subject to unpacking”, which has no value.
- Report any anomaly to Spirumanne without delay, by telephone, letter or email. This step does not limit your legal guarantees.
- Keep the packaging and the damaged products, and send us photographs: it speeds everything up.
If there is a mistake in the order, tell us as soon as possible. We will offer to exchange the non-conforming product, send the missing product if it is in stock, give you a credit note on your next order, or refund the missing product.
Any parcel not claimed and returned to the sender may be sent again at the recipient’s expense.
Right of withdrawal: 14 days
If you are a private individual, you have 14 days from receipt of your order to exercise your right of withdrawal, in accordance with Article L.221-18 of the Code de la consommation (French Consumer Code).
How to do it. Notify us of your decision by an unambiguous written statement, giving your first and last name, your email, your address, and the number and date of your order:
- by email to info@spirumanne.com;
- by post to Spirumanne SARL, 57 avenue d’Ax-les-Thermes, 11340 Belcaire.
The standard withdrawal form is annexed to our terms of sale. You may use it, but you are not obliged to.
Refund. You are refunded in full, including the outgoing shipping costs, within 14 days of our recovering the goods or of proof of their dispatch. Return costs remain at your expense. Contact us before returning anything to obtain the return arrangements and shipping address.
What cannot be taken back. Incomplete, worn, damaged or soiled products are not accepted.
Legal exceptions
Withdrawal is excluded only in the cases provided for by Article L.221-28 of the Code de la consommation (French Consumer Code), namely, for the products in our catalogue:
- goods liable to deteriorate or expire rapidly (L.221-28, 4°);
- goods unsealed after delivery which cannot be returned for reasons of hygiene or health protection (L.221-28, 5°).
In short: a sealed and intact product can be returned within 14 days. Withdrawal is excluded only in the cases provided for by Article L.221-28, where their conditions are met.
This does not affect your other rights: the legal guarantee of conformity and the guarantee against hidden defects apply in all circumstances, and a non-conforming, damaged or unfit product will be replaced or refunded, whether it has been opened or not.
A question about an order?
Write to info@spirumanne.com or call +33 (0)6 13 12 29 18. We answer ourselves, from the Plateau de Sault.